Shipping & Returns at Louther
We strive to provide efficient and straightforward shipping and return processes. Please review the information below for details on our policies.
How long does it take to process my order?
Orders are typically processed within 24-48 hours. However, during busy periods (such as sales or holidays), processing times may be slightly longer. We will notify you with updates on your order status.
What are the shipping options?
- Standard Domestic Shipping: £2.90
- International Shipping: £12 to £65, depending on your location.
Do you offer international shipping?
Yes, we offer international shipping. Rates range between £12 and £65, depending on the delivery destination.
Do you cover duties and taxes for international shipments?
International orders may be subject to additional customs duties and taxes imposed by the destination country's customs authorities. These charges are the responsibility of the recipient.
Do you cover lost or stolen packages?
Unfortunately, we are not responsible for packages lost or damaged during transit. In the event of a lost package, please contact us immediately at studio@louthers.com so we can assist with filing a claim with the shipping carrier.
What is your return policy for domestic shipments?
Merchandise that is unworn, unused, and in its original condition can be returned for store credit or refund within 14 days of delivery.
How do I process a return?
To initiate a return, please contact us via email at studio@louthers.com. We will provide you with further instructions for returning your items.
Does Louther provide return labels?
At this time, we do not provide return labels. Once your return is authorized, you may return your items using your preferred shipping method. We recommend using a trackable service to ensure the safe return of your items.
How can I track my order?
After placing your order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email containing a tracking number to monitor your package’s progress. Please note that it may take a moment for the tracking information to update in the system.
Additional Information to Consider
- Order Cancellations: If you wish to cancel or modify your order, please contact us as soon as possible. Due to our quick processing time, we may not be able to accommodate changes once the order is placed.
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving it. Provide photos of the damage, and we will assist you in resolving the issue.
Why Shop With Us?
We are committed to providing an excellent shopping experience. If you have any questions or need assistance, please do not hesitate to contact us at studio@louthers.com. Our team is happy to assist you.