Privacy Policy

This Privacy Policy describes how Louther Limited ("the Site", "we", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We are committed to protecting and respecting your privacy in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Collecting Personal Information

When you visit our site, we collect certain information automatically, such as:

  • Device Information: Includes web browser version, IP address, time zone, cookie data, and information about how you interact with the Site.
  • Order Information: Includes your name, billing and shipping address, payment details, email address, and phone number.

Purpose of Collection:
We collect this information to:

  • Process your orders and manage transactions.
  • Improve your browsing experience and optimize our Site for you.
  • Provide customer support and handle communication regarding your orders.
  • Comply with legal obligations and fulfill contractual agreements.

How We Use Your Personal Information

We may use your information for the following purposes:

  • Order Processing: To fulfill your purchase orders, including processing payment and arranging shipping.
  • Marketing: To send you promotional materials or advertisements tailored to you (where consent is given).
  • Customer Support: To address any issues or questions you may have regarding products or services.

Lawful Bases for Processing Personal Information under GDPR:
We process personal data based on:

  • Your consent.
  • The performance of our contract with you.
  • Legal obligations that require us to collect and process your information.
  • Legitimate interests pursued by us, provided these interests do not override your rights.

Your Rights under GDPR

If you're located in the EEA (European Economic Area), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Request the deletion of your personal data. This can be done by contacting us at studio@louthers.com.
  • Portability: Request that we transfer your data to another service provider.

To exercise these rights, please contact us using the contact information below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to delete your information, please contact us and we will erase it as per your request.

Minors

Our site is not intended for children under the age of 13. If you believe your child has provided us with personal information, please contact us immediately at studio@louthers.com to request its deletion.

Sharing Personal Information

We share your personal information with trusted service providers to help us operate our site and fulfill orders, such as Shopify (our e-commerce platform). For more information on how Shopify uses your data, visit: Shopify Privacy Policy.

We may also share your data when:

  • Required to comply with legal obligations, such as responding to a subpoena or court order.
  • Necessary to protect our rights and property, or to investigate potential fraud.

Cookies and Tracking

We use cookies to enhance your browsing experience and to collect data on how you interact with our site. Cookies help us remember your preferences and improve the site’s functionality.

You can manage or block cookies through your browser settings. However, please note that blocking cookies may affect your ability to use certain features of the site.

For more information on how cookies work and how to control them, visit: www.allaboutcookies.org.

Behavioral Advertising

We use your personal information to provide you with tailored advertisements, including ads for products you may like. For example:

  • We use Google Analytics to track website activity and improve our services. You can read about how Google uses your data here: Google Privacy Policy.
  • We use other third-party services (e.g., Facebook Ads) to provide you with targeted marketing.

You can opt-out of these targeted ads through the following links:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about your personal information or this Privacy Policy, please contact us at:
Email: studio@louthers.com
Website: www.louthers.com